We currently ship from our HQ in Cellino San Marco, Italy.
Delivery is via DHL (with tracking) and generally takes 1-2 business days. It is
charged at a flat rate of €8.00.
Lost or stolen postage is not covered by insurance.
Once shipped, you will be emailed with a tracking number, which may be
tracked at www.dhl.com
Once your order is shipped you will receive an email with your shipping details, DHL tracking number or parcel ID number.
Items you order for shipment to countries outside of Italy may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is responsible for all Import Fees.
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered.
Russian/ South African customers may need more patience by reason of the local delivery system and customs.
Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase and item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.