WHAT'S THE BEST WAY TO GET IN CONTACT WITH YOU?

The best way to get in touch is via our website contact form or by sending an email to crisberryclothes@gmail.com
We'll get back to you as soon as we can - we promise.

 

I'VE SENT AN EMAIL TO CUSTOMER SERVICE AND HAVEN'T HEARD BACK!
Don't fret, CrisBerry Girl! Right now our customer service takes place on Monday and Thursday every week.
If you've emailed us outside of these days we'll get back to you on the next available Monday or Thursday - we promise!

 

CAN I CHECK ON THE STATUS OF MY PACKAGE?

Yes - we will send you an email with your tracking number in order for you to know where your package is!

 

WHAT IF MY PACKAGE DOES NOT ARRIVE?

If your package is taking longer than you expect, please email us straight away at
crisberryclothes@gmail.com we will endeavour to track down your package for you.

 

DO YOU REFUND PURCHASES?
Important Information

Exchanges or returns will only be processed within the required 7-day period from
date of delivery. No refunds/ exchanges are given on sale items.

In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period and we will organize a replacement for you. If a
replacement is unavailable you may choose another suitable item. If an item is faulty
and there is no suitable replacement you may be refunded.

We do not refund postage charges for goods returned (other than for faulty
items). Items we exchange for you will be resent at our cost. Your own return postage costs are not refundable.

 

Returns & Exchanges

All items are thoroughly checked before sending and are packaged with care.
Your satisfaction is our highest concern. All items must be tried on wearing
undergarments and the protective hygiene strip must remain in place and will not be accepted if removed, altered or if there are signs of wear.

 

Conditions of Return/Exchange:

You may return any full price item for an exchange within 7 days of
the date of delivery. Items not received within the 7 day period will not be accepted.

Please contact us at the following email address crisberryclothes@gmail.com to notify us of your return and reason. At this time, also quote your invoice number and date.
Due to the select nature of our product, we can not guarantee the availability of
merchandise for exchange.

Returning Goods: Please enclose you receipt with your item. Once the items have
been received they will undergo a quality review and once cleared, you will either
receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase. You will receive email notification of this.

However, your postage is not refunded. Return postage costs are your responsibility
also.

 

WHEN WILL I RECEIVE MY REFUND FOR A RETURN?

Once the package has been received, returns will be processed within 7 days. Your will be notified via email that the return has been processed. Please note that your banking institution may require additional days to process and for it to appear in your account,
Please allow for 3-5 business day for this.

 

WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?

We charge you for your order in Euros. Your card provider will apply the exchange rate when your card is charged.
 

MY PROMOTIONAL CODE DOESN'T WORK?

If you are having any trouble at all with your promotional code, please email us straight away at crisberryclothes@gmail.com and we'll look into it for you.

 

WHAT PAYMENT METHODS DO YOU ACCEPTS?

We accept Visa, Mastercard and American Express. Please note that there is a 2.5% charge on American express. We do not accept direct debits.

 

WHAT DOES 'PRE-ORDER' MEAN?

'Pre-Order' means that the item is not yet available though that it can be ordered in advance.

Not all items are available for Pre-Order, though those that are typically either advance season
pieces, special limited offer products or re-cuts of popular items that have sold out.

Please remember these important points regarding Pre-Orders:

  • 100% of the order value will be charged upon order placement;

  • The Pre-Ordered item's ETA is listed on the item's page (underneath the title, right hand side);

  • The ETA can change due to production schedules. In such instance our Customer Care
    will do their utmost to keep you informed and up to date;

  • The fulfilment of your order is contingent on the fulfilment of our (confirmed) order
    with our suppliers.


HOW TO BEST CARE FOR YOUR GARMENT

Although our garments may make you feel invincible, the swimsuit itself is rather delicate.

Make sure you follow these easy steps to make sure your piece of We Are Handsome stays with you forever!

  • Use a mild detergent while hand washing it separately in cold water.

  • Pretty please don’t tumble dry, wring, soak or bleach your garment (that’s just cruel), it’s best to let it dry in the shade.

  • Try not to leave it rolled up and wet, make sure you rinse it really well after each use, especially if you’re spending a lot of time frolicking in an infinity pool - or a non-infinity pool for that matter!

  • Please don’t iron or dry-clean it.

  • Also, try to stay away from rough surfaces as it could cause pilling, and we all know that is not a good look.

 

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